If you need to return a purchased item, the following policies apply:
- Returns must be made within 90 days of the invoice date.
- Before returning any item contact Emmaus Worldwide at info@emmausworldwide.org or
call 563-652-7480.
- If the items are in new / undamaged condition you will receive a full refund less a $1.00 restocking fee per item (minimum $3.00).
- If the return is because of a result of our error (you received an incorrect or defective item) you will receive a full refund or replacement at no cost to you.
- Damaged / used items cannot be returned for credit.
Ship your return to:
Emmaus Worldwide
P.O. Box 1028
Dubuque, IA 52004-1028
(Please ship via the U.S. Postal Service; use Media Mail, if qualified, and appropriately package to prevent damage in shipping.)
Because this is our U.S. Post Office box, please do not send your package by UPS or FedEx.
Please allow 1 to 3 weeks for your return item to be received and processed.
If you have any questions about your return please call Customer Service at 563-652-7480.